With an ever-changing landscape, utility leaders need access to insight that helps them better serve their organization and its customers. Through collaborative research, data analysis and peer-to-peer networking, DEFG brings together executives in the energy space to work towards innovation that helps solve problems while improving customer experience.
The Utility Customer Research Consortium (UCRC) is a blue-ribbon panel of executives working together to identify opportunities for improvement and innovation in customer service and care. The UCRC members represent large energy utilities and leading vendors from across North America.
The Prepay Energy Working Group sponsors in-depth research exploring the challenges and opportunities presented by prepaid utility services. Energy prepayment, a voluntary service, requires the customer to pay upfront for electricity before using the service. This is a paradigm shift for an industry full of opportunities and challenges.
The Low Income Energy Issues Forum (LIEIF) is composed of consumer advocates, regulatory commissioners, utilities and energy suppliers, government agencies and non-profit administrators, and others, as a means to look anew at questions pertaining to engaging with and serving low-income customers.
The ECEE is bringing together 300+ different stakeholders to identify new approaches and tools to address equity issues for at-risk communities during the transition to a clean economy.
