Since 2003
10,000 Research Papers
50+ Largest US and Canada Utilities Served
Over 1000 Subscribers
Who We Are
DEFG is a customer insights and advisory firm in the utility space. Through collaborative research, data analysis and peer-to-peer networking, we help our clients achieve ways to better serve their customers. We ask questions no one else is asking and conduct research to drive unique and sometimes provocative insights. We then work with our clients to turn those insights into innovative approaches and program designs to better serve customers.
Preparing You for Tomorrow’s Utility Customer
Annual Membership Services
Access to specialized reports, market research, peer networking, and customized events.
Consulting & Advisory
Leveraging insights to enable success for your company’s specific projects and priorities.
Collaborative Research
Industry-leading research on customer operations, best practices, and bench-marking at a shared cost.
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