Bridging the Gaps on Prepaid Utility Service

The Office of Electricity Delivery and Energy Reliability has released a report entitled “Bridging the Gaps on Prepaid Utility Service” that examines utilities’ and consumers’ experiences with prepay which is an alternative payment option in which consumers buy a dollar amount of electricity, and utilities deduct energy usage from that balance as it is used.

Low-income consumers, like everyone else, want to pay their bills, and they need new options and alternatives to do that. Jamie Wimberly, CEO, DEFG

Strong growth of prepay is being driven by key technology and consumer shifts, including the rollout of advanced metering infrastructure (AMI) and other smart grid technologies, the emergence of the empowered consumer, rising consumer interest in energy conservation, and the increased use of prepay options for other services.

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