DEFG’s “Annual State of the Customer in the Utility Sector Survey” Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DEFG, a management consulting firm focused on customer strategy and experience in the utility sector, (www.defgllc.com) released today the “Annual State of the Customer in the Utility Sector Survey.” DEFG worked […]
Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the utility sector (www.defgllc.com) released today the findings from the “Annual State of the Customer Survey in the Utility Sector.” The survey of […]
Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the utility sector (www.defgllc.com) announced today the winners of the student competition at the Gallatin School of New York University to develop and present […]
Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Increased Reliability Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the utility sector (www.defgllc.com) released today the findings from the Annual State of […]
DEFG’s EcoPinion Consumer Survey Points to Millennials Having Two Times More Interest in Prepay Energy than General Population Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the utility sector (http://defg.local/), released today EcoPinion No. 33, “The Perfect Match between Millennials and Prepay Energy.” DEFG worked with the members […]
DEFG and Enovation Partners Customer Surveys Point to Significant Impacts of Residential Solar on Utility Customer Service Strategy and Operations Irvine, CA … Jamie Wimberly, CEO of DEFG LLC, and Dan Gabaldon, Founding Partner of Enovation Partners, presented before the NARUC Subcommittee of Consumers Affairs at the NARUC annual convention on the implications of increasing […]
New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018 – Distributed Energy Financial Group, LLC and Questline, Inc. have jointly announced the premier of a new video entitled “The Next Mission: Customer Centricity.” The video was produced by the companies […]
DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Excellent Customer Service Alpharetta, GA … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the utility sector (http://defg.local/), released today the findings from a survey of 30 […]
Energy consulting firm DEFG has released two new consumer survey reports that could be useful to power providers looking for ways to improve service and satisfaction among different customer groups. The Best Service for Utility Customers with the Least explores the need for more payment options and programs serving low-income households. These consumers continue to […]
Findings from DEFG’s “Annual State of the Customer Survey” Serve to Question Basic Assumptions around Customer in the Utility Sector Washington, DC … DEFG, a research and advisory firm focused on customer strategy and experience in the utility sector (www.defgllc.com), released today the “Annual State of the Customer Survey.” DEFG worked with the members of […]
