DEFG’s Vision
Our mission is to help our clients solve the “what if” questions to unlock customer value in the utility sector.
Overview
DEFG is a research and advisory firm focused on all aspects of customer strategy and experience in the utility sector. We help create value in a commodity marketplace for our 50+ utility clients which serve well over 100 million customers in North America. DEFG’s practice areas and areas of expertise include:
Utility Customer Strategy and Operations
Including the Utility Customer Research Consortium (UCRC) and our award-winning visualizations of the future customer experience.
Transactions and Payment Strategy
With DEFG being the leading firm in the sector on prepay energy and other smart grid-enabled transactions, including our Prepay Energy Working Group (PEWG).
Low-Income
With our focus on improving customer options, experience, and service to low-income customers through the Low Income Energy Issues Forum (LIEIF).
Customer-Facing DSM/ Der Programs and Technologies
Including Solar IQ that combines ongoing research with customer-facing content aligned with the solar customer journey.
Customers are the future of energy!
Link to: Jamie Wimberly
Jamie Wimberly
CEO
Jamie Wimberly has served as CEO of DEFG since it was founded in 2003.
Link to: Nat Treadway
Nat Treadway
Managing Partner
Nat Treadway is a co-founder and Managing Partner of DEFG.
Link to: Cindy Rogers
Cindy Rogers
Vice President of Marketing
Cindy Rogers is the Vice President of Marketing at DEFG.
Link to: Cynthia Boland
Cindy O’Dwyer
Vice President
Cindy O’Dwyer, Esq., is a Vice President with DEFG and a lawyer with LEED G.A. credentials.
Link to: Patrick Woodworth
Patrick Woodworth
Research Associate
Patrick Woodworth is a Research Associate at DEFG.
Link to: Paige Fain
Paige Fain
Administrative Associate
Paige Fain is an Administrative Associate at DEFG.
