Utility Customer Research and Advisory Firm
Transforming customer experience in the utility sector through collaborative research, customer insight analysis and the development of innovative customer solutions.
To serve those with the least, the best.
Including the Utility Customer Research Consortium (UCRC) and our award-winning visualizations of the future customer experience.
With DEFG being the leading firm in the sector on prepay energy and other smart grid-enabled transactions, including our Prepay Energy Working Group (PEWG).
With our focus on improving customer options, experience, and service to low-income customers through the Low Income Energy Issues Forum (LIEIF).
Including Solar IQ that combines ongoing research with customer-facing content aligned with the solar customer journey.
Thursday, August 25, 2022
10 AM – 5 PM ET
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
Wednesday-Thursday, October 5-7, 2022
Tampa, FL
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
Please contact info@defgllc.com to learn more about this event.
Thursday-Friday, October 6-7, 2022
Tampa, FL
Please contact info@defgllc.com to learn more about this event.