To serve those with the least, the best.
Including the Utility Customer Research Consortium (UCRC) and our award-winning visualizations of the future customer experience.
With DEFG being the leading firm in the sector on prepay energy and other smart grid-enabled transactions, including our Prepay Energy Working Group (PEWG).
With our focus on improving customer options, experience, and service to low-income customers through the Low Income Energy Issues Forum (LIEIF).
Including Solar IQ that combines ongoing research with customer-facing content aligned with the solar customer journey.
Thursday, August 25, 2022
10 AM – 5 PM ET
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
Wednesday-Thursday, October 5-7, 2022
Tampa, FL
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
Please contact info@defgllc.com to learn more about this event.
Thursday-Friday, October 6-7, 2022
Tampa, FL
Please contact info@defgllc.com to learn more about this event.
“DEFG provides invaluable resources and network opportunities. Their ability to identify the challenges of our income-qualified customers and communities’ needs through industry-leading research is unparalleled. We have learned much through education, customer awareness strategies, program research and design. The relationships we’ve built through DEFG fosters our relentless pursuit to better serve our customers.”
“We at LADWP have looked forward to the seminars, workshops, webinars and conferences in gaining valuable insight to all things strategic in the utility space. So often we get focused on our own service territory and DEFG helps us keep an eye to where the industry and customer expectations are headed. You can see from the wealth of industry studies they have done just how invested they are in the future of the utility business. In fact, many of their predictions have come true!”
“The DEFG Group has been a critical forum and source of original research to help us address key issues that impact all energy stakeholders. Whether its broader policy issues we examine in the Utility Consumer Research Consortium, equity and inclusion practices we discuss in the Low Income Energy Issues Forum, or positive sustainability and satisfaction metrics we evaluate in the Prepay Energy Working Group, DEFG has all consumer-facing energy issues covered. Our utility customers and our firm have greatly benefitted from this collaboration.
