Utility Customer Research and Advisory Firm
Transforming customer experience in the utility sector through collaborative research, customer insight analysis and the development of innovative customer solutions.
Who We Are
To serve those with the least, the best.
Since 2003
100s Research Papers
50+ Largest US and Canada Utilities Served
Over 70M Customers Represented
Sample of Our Clients
Our Focus
Utility Customer Strategy and Operations
Including the Utility Customer Research Consortium (UCRC) and our award-winning visualizations of the future customer experience.
Transactions and Payment Strategy
With DEFG being the leading firm in the sector on prepay energy and other smart grid-enabled transactions, including our Prepay Energy Working Group (PEWG).
Low-Income
With our focus on improving customer options, experience, and service to low-income customers through the Low Income Energy Issues Forum (LIEIF).
Customer-Facing DSM/ Der Programs and Technologies
Including Solar IQ that combines ongoing research with customer-facing content aligned with the solar customer journey.
Upcoming Events
National Workshop: Working Together for an Equitable Energy Future
Thursday, August 25, 2022
10 AM – 5 PM ET
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
2022 Arrearage Management Conference
Wednesday-Thursday, October 5-7, 2022
Tampa, FL
Join DEFG for a day of engagement with leaders throughout the U.S. focused on equity and clean energy.
Please contact info@defgllc.com to learn more about this event.
2022 Annual Prepay Energy Working Group (PEWG) Meeting
Thursday-Friday, October 6-7, 2022
Tampa, FL
Please contact info@defgllc.com to learn more about this event.
What Our Clients Say About Us
“DEFG provides invaluable resources and network opportunities. Their ability to identify the challenges of our income-qualified customers and communities’ needs through industry-leading research is unparalleled. We have learned much through education, customer awareness strategies, program research and design. The relationships we’ve built through DEFG fosters our relentless pursuit to better serve our customers.”
“We at LADWP have looked forward to the seminars, workshops, webinars and conferences in gaining valuable insight to all things strategic in the utility space. So often we get focused on our own service territory and DEFG helps us keep an eye to where the industry and customer expectations are headed. You can see from the wealth of industry studies they have done just how invested they are in the future of the utility business. In fact, many of their predictions have come true!”
“The DEFG Group has been a critical forum and source of original research to help us address key issues that impact all energy stakeholders. Whether its broader policy issues we examine in the Utility Consumer Research Consortium, equity and inclusion practices we discuss in the Low Income Energy Issues Forum, or positive sustainability and satisfaction metrics we evaluate in the Prepay Energy Working Group, DEFG has all consumer-facing energy issues covered. Our utility customers and our firm have greatly benefitted from this collaboration.
