UCRC

May, 2016

Alternative Customer Metrics in the Utility Sector

Written by: Jamie Wimberly

The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…

November, 2011

Chimera of Customer Satisfaction in the Utility Sector

Written by: Jamie Wimberly

Examined customer metrics used in the energy utility sector, including customer satisfaction scores and alternative customer metrics. The survey validates the n…

December, 2015

Consumers Like Their Utility & Want Solar

Written by: Martin Rosenberg

Electric Companies Favored Over Telcos, Cable Survey of 1,000 utility customers points to transformation Electric utility customers generally are high on thei…