UCRC

October, 2018

2018 Regulator Survey on Customer Service Metrics

Written by: Jamie Wimberly and Nat Treadway

A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…

May, 2016

Alternative Customer Metrics in the Utility Sector

Written by: Jamie Wimberly

The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…

November, 2011

Chimera of Customer Satisfaction in the Utility Sector

Written by: Jamie Wimberly

Examined customer metrics used in the energy utility sector, including customer satisfaction scores and alternative customer metrics. The survey validates the n…