UCRC
October, 2018
2018 Regulator Survey on Customer Service Metrics
A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…
October, 2018
Don’t Own, Don’t Earn, What Do You Do With Utility Customer Metrics?
DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Exc…
May, 2018
DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities
New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018…
