UCRC

January, 2018

The Glass Half Full for Utility Customer Service

Written by: Jamie Wimberly

The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in c…

January, 2018

DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Incr…

February, 2017

Puppies to Hunting Dogs: Leveraging Utility Customer Capital for Return on Customer

Written by: Jamie Wimberly

The "Annual State of the Customer Survey in the Utility Sector" is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in colla…