UCRC
January, 2019
Utility Customer Service at a Crossroads
DEFG’s "Annual State of the Customer in the Utility Sector Survey" Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DE…
January, 2019
Utility Customer Service at a Crossroads
DEFG’s "Annual State of the Customer in the Utility Sector Survey" reveals strengths and weaknesses in the utility sector's customer service model. Probably…
October, 2018
2018 Regulator Survey on Customer Service Metrics
A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…
