UCRC
January, 2018
The Glass Half Full for Utility Customer Service
The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in c…
January, 2018
DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector
Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Incr…
February, 2017
Puppies to Hunting Dogs: Leveraging Utility Customer Capital for Return on Customer
The "Annual State of the Customer Survey in the Utility Sector" is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in colla…
