UCRC

January, 2020

Potential Fault Lines Under the Utility’s Customer Strategy

The Annual State of the Customer Survey tests the most basic assumptions underpinning the customer strategy of energy utilities. We found that most customers be…

January, 2019

Utility Customer Service at a Crossroads

DEFG’s "Annual State of the Customer in the Utility Sector Survey" Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DE…

January, 2019

Utility Customer Service at a Crossroads

DEFG’s "Annual State of the Customer in the Utility Sector Survey" reveals strengths and weaknesses in the utility sector's customer service model. Probably…