Customer-service
May, 2016
Alternative Customer Metrics in the Utility Sector
The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…
April, 2014
Customer First: Is the current regulatory compact in anyone’s best interests?
Customers are coming to the forefront in the utility industry, driven by technology and a greater desire to be in more control of areas that affect their daily…
February, 2017
DEFG Announces the Winners of NYU Student Competition for Millennial Vision of the Future Utility
Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a…
