Customer-service
May, 2016
Alternative Customer Metrics in the Utility Sector
The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…
April, 2014
Customer First: Is the current regulatory compact in anyone’s best interests?
Customers are coming to the forefront in the utility industry, driven by technology and a greater desire to be in more control of areas that affect their daily…
May, 2018
DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities
DEFG and Questline, Inc. have jointly announced the premier of a new video entitled, "The Next Mission: Customer Centricity." The video was produced by the comp…
