Customer-service
October, 2018
2018 Regulator Survey on Customer Service Metrics
A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…
May, 2016
Alternative Customer Metrics in the Utility Sector
The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…
April, 2014
Customer First: Is the current regulatory compact in anyone’s best interests?
Customers are coming to the forefront in the utility industry, driven by technology and a greater desire to be in more control of areas that affect their daily…
