Customer-service

October, 2018

2018 Regulator Survey on Customer Service Metrics

Written by: Jamie Wimberly and Nat Treadway

A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…

May, 2016

Alternative Customer Metrics in the Utility Sector

Written by: Jamie Wimberly

The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to…

April, 2014

Customer First: Is the current regulatory compact in anyone’s best interests?

Written by: Charles Dickerson, Darren Brady, and Jamie Wimberly

Customers are coming to the forefront in the utility industry, driven by technology and a greater desire to be in more control of areas that affect their daily…