Customer-service

May, 2018

DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities

New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018…

May, 2018

DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities

DEFG and Questline, Inc. have jointly announced the premier of a new video entitled, "The Next Mission: Customer Centricity." The video was produced by the comp…

January, 2018

The Glass Half Full for Utility Customer Service

Written by: Jamie Wimberly

The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in c…