Customer-service

January, 2019

Utility Customer Service at a Crossroads

DEFG’s "Annual State of the Customer in the Utility Sector Survey" Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DE…

January, 2019

Utility Customer Service at a Crossroads

DEFG’s "Annual State of the Customer in the Utility Sector Survey" reveals strengths and weaknesses in the utility sector's customer service model. Probably…

October, 2018

2018 Regulator Survey on Customer Service Metrics

Written by: Jamie Wimberly and Nat Treadway

A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and the…