Customer-service

February, 2017

Puppies to Hunting Dogs: Leveraging Utility Customer Capital for Return on Customer

Written by: Jamie Wimberly

The "Annual State of the Customer Survey in the Utility Sector" is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in colla…

February, 2017

DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting f…

February, 2017

DEFG Announces the Winners of NYU Student Competition for Millennial Vision of the Future Utility

Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a…