Publications

Reports / October, 2018

2018 Regulator Survey on Customer Service Metrics

Written by: Jamie Wimberly and Nat Treadway

A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and their senior staff members. The survey addressed utility […]

Reports / January, 2013

Alberta Retail Market Review Committee

Written by: Retail Market Review Committee

On March 22. 2012, the Alberta Minister of Energy issued Ministerial Order #32-2012, which sets forth the terms of reference for a new, independent committee, the Retail Market Review Committee […]

Reports / May, 2016

Alternative Customer Metrics in the Utility Sector

Written by: Jamie Wimberly

The Utility Customer Research Consortium (UCRC) has formed a working group comprised of nine (9) companies serving over twenty (20) million utility customers to explore alternative customer metrics. The UCRC […]