Publications

Reports / October, 2018

2018 Regulator Survey on Customer Service Metrics

Written by: Jamie Wimberly and Nat Treadway

A Project of the Utility Customer Research Consortium (UCRC) An online survey conducted in September received input from state regulatory commissioners and their senior staff members. The survey addressed utility […]

Reports / February, 2017

Winners of NYU Student Competition for “Millennial Vision of the Future Utility”

DEFG has announced the winners of a student competition at the Gallatin School of New York University (NYU) to develop and present the “Millennial Vision of the Future Utility.” The […]

Reports / November, 2016

Here Comes the Sun: Implications of Residential PV Adoption for Customer Experience and Service

Written by: Jamie Wimberly and Dan Gabaldon

Jamie Wimberly, CEO of DEFG LLC, and Dan Gabaldon, Founding Partner of Enovation Partners, presented before the Subcommittee on Consumers Affairs at the 128th Annual Meeting of the National Association […]