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EcoPinion (Consumer Surveys)

Understanding your customers

Consumer surveys examine consumer perceptions and preferences.

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EcoPinion (Consumer Surveys) / December, 2019

How Best to Serve Low Income Customers in the Utility Sector – The Need For a Strategy

Written by: Nat Treadway

DEFG’s Consumer Survey Report, “How Best to Serve Low Income Customers in the Utility Sector” The Need For a Strategy,” is available to download. This year’s survey clearly points to […]

EcoPinion (Consumer Surveys) / January, 2019

Utility Customer Service at a Crossroads

DEFG’s “Annual State of the Customer in the Utility Sector Survey” reveals strengths and weaknesses in the utility sector’s customer service model. Probably the biggest challenge facing customer service executives […]

EcoPinion (Consumer Surveys) / January, 2019

The Paradox of Poverty and Prosperity in a Growing Economy

Written by: Jamie Wimberly

DEFG’s Consumer Survey Report No. 34 is now available to the public. “The Paradox of Poverty and Prosperity in a Growing Economy: The Increasing Energy Burden Faced by Low Income […]