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EcoPinion (Consumer Surveys)

Understanding your customers

Consumer surveys examine consumer perceptions and preferences.

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EcoPinion (Consumer Surveys) / January, 2019

Utility Customer Service at a Crossroads

DEFG’s “Annual State of the Customer in the Utility Sector Survey” reveals strengths and weaknesses in the utility sector’s customer service model. Probably the biggest challenge facing customer service executives […]

EcoPinion (Consumer Surveys) / July, 2018

The Perfect Match between Millennials and Prepay Energy

Written by: Jamie Wimberly

DEFG has released EcoPinion Consumer Survey Report No. 33, “The Perfect Match between Millennials and Prepay Energy.” The survey was conducted in May 2018 in cooperation with the members of […]

EcoPinion (Consumer Surveys) / February, 2018

The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector

Written by: Nat Treadway

EcoPinion Consumer Survey Report No 31, “The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector,” relies on data from a survey of 1,000+ Americans (to yield […]