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EcoPinion

Understanding your customers

Consumer surveys examine the “green gap” and consumer perceptions and preferences.

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EcoPinion / July, 2018

The Perfect Match between Millennials and Prepay Energy

Written by: Jamie Wimberly

DEFG has released EcoPinion Consumer Survey Report No. 33, “The Perfect Match between Millennials and Prepay Energy.” The survey was conducted in May 2018 in cooperation with the members of […]

EcoPinion / February, 2018

The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector

Written by: Nat Treadway

EcoPinion Consumer Survey Report No 31, “The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector,” relies on data from a survey of 1,000+ Americans (to yield […]

EcoPinion / January, 2018

The Glass Half Full for Utility Customer Service

Written by: Jamie Wimberly

The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in collaboration with the […]