Publications
Publications
EcoPinion
Consumer surveys examine the “green gap” and consumer perceptions and preferences.Regulatory Choice (White Papers)
Policy options that expand the choices available to energy consumers.Consumer Choice (ABACCUS)
A scorecard for competitive retail electricity markets in North America.
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More from DEFG
Reports
Published Articles
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View / May, 2018
DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities
DEFG and Questline, Inc. have jointly announced the premier of a new video entitled, “The Next Mission: Customer Centricity.” The video was produced by the companies on behalf of DEFG’s […]
EcoPinion / EcoPinion No. 31 / February, 2018
The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector
EcoPinion Consumer Survey Report No 31, “The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector,” relies on data from a survey of 1,000+ Americans (to yield […]
EcoPinion / EcoPinion No. 32 / January, 2018
The Glass Half Full for Utility Customer Service
The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in collaboration with the […]
