Publications
Publications
EcoPinion (Consumer Surveys)
Consumer surveys examine consumer perceptions and preferences.Regulatory Choice (White Papers)
Policy decisions that expand the choices and opportunities available to each person.Consumer Choice (ABACCUS)
Measuring the performance of retail energy markets.
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EcoPinion (Consumer Surveys) / January, 2020
Potential Fault Lines Under the Utility’s Customer Strategy
The Annual State of the Customer Survey tests the most basic assumptions underpinning the customer strategy of energy utilities. We found that most customers believe utilities provide good customer service. […]
EcoPinion (Consumer Surveys) / Consumer Survey No. 39 / December, 2019
How Best to Serve Low Income Customers in the Utility Sector – The Need For a Strategy
DEFG’s Consumer Survey Report, “How Best to Serve Low Income Customers in the Utility Sector” The Need For a Strategy,” is available to download. This year’s survey clearly points to […]
Reports / July, 2019
The Looming Challenge of Solar Waste
Solar customers, particularly early adopters, want confidence that the disposal of solar panels will adhere to a philosophy of reduce, reuse, and recycle. However, there isn’t a capability in the […]
