Publications

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EcoPinion

Consumer surveys examine the “green gap” and c…

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Regulatory Choice (White Papers)

Policy options that expand the choices available t…

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Consumer Choice (ABACCUS)

A scorecard for competitive retail electricity mar…

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Reports

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Published Articles

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EcoPinion / EcoPinion No. 31 / February, 2018

The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector

Written by: Nat Treadway

EcoPinion Consumer Survey Report No 31, “The Long Struggle Continues: Improving Service to Low-Income Customers in the Utility Sector,” relies on data from a survey of 1,000+ Americans (to yield […]

EcoPinion / EcoPinion No. 32 / January, 2018

The Glass Half Full for Utility Customer Service

Written by: Jamie Wimberly

The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in collaboration with the […]

EcoPinion / EcoPinion No. 29 / February, 2017

Puppies to Hunting Dogs: Leveraging Utility Customer Capital for Return on Customer

Written by: Jamie Wimberly

The “Annual State of the Customer Survey in the Utility Sector” is a survey of 1,000 Americans conducted late last year. The annual survey is conducted in collaboration with the […]