DEFG’s Consumer Survey Report, “How Best to Serve Low Income Customers in the Utility Sector” The Need For a Strategy,” is available to download.

This year’s survey clearly points to the need for a customer strategy, rather than simply another pilot program, discounted rate, or payment approach. It is easy to get lost in the details around the wide range of intersection points with low income customers, including weatherization program, energy assistance, payment arrangements, credit and collections, or community solar programs. A coherent vision and customer strategy will bring clarity to all these activities.