Here Comes the Sun: Implications of Residential PV Adoption for Customer Experience and Service
Jamie Wimberly, CEO of DEFG LLC, and Dan Gabaldon, Founding Partner of Enovation Partners, presented before the Subcommittee on Consumers Affairs at the 128th Annual Meeting of the National Association of Regulatory Utility Commissioners (NARUC) in La Quinta, Caifornia. They discussed the implications of increasing residential solar adoption on utility customer service and utility operations. Recent findings were presented from two customer surveys included a survey of the general American population (1,000 households) and a separate survey focused on residential customers who have already installed residential solar systems. Read the Press Release.
Their article, “Here Comes The Sun,” which appeared in July in Public Utilities Fortnightly is described here.
Our research challenges the conventional wisdom that solar poses a grave threat to utilities’ relationship with their customers. We found just opposite – Dan Gabaldon, Enovation
The two presentations may be downloaded with a simple email registration from this location.