DEFG and Questline, Inc. have jointly announced the premier of a new video entitled, “The Next Mission: Customer Centricity.” The video was produced by the companies on behalf of DEFG’s Utility Customer Research Consortium (UCRC), a consortium of senior executives focused on customer strategy and operations in the utility sector. The video is intended as a conversation starter to drive a more customer-centric focus within the energy utility industry.

The new video shows industry leaders discussing need for change management toward more customer centric utilities. View it now.

https://q.questline.com/ucrc/

Read the May 29, 2018 press release.

Filed Under: Customer-service, UCRC

The Next Mission: Customer Centricity