DEFG and Questline, Inc. have jointly announced the premier of a new video entitled, “The Next Mission: Customer Centricity.” The video was produced by the companies on behalf of DEFG’s Utility Customer Research Consortium (UCRC), a consortium of senior executives focused on customer strategy and operations in the utility sector. The video is intended as a conversation starter to drive a more customer-centric focus within the energy utility industry.

The new video shows industry leaders discussing need for change management toward more customer centric utilities. View it now.

Read the May 29, 2018 press release.

Filed Under: Customer-service, UCRC

The Next Mission: Customer Centricity