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DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing […]

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DEFG Announces the Winners of NYU Student Competition for Millennial Vision of the Future Utility

Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings […]

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Here Comes the Sun: Planning for Different Customer Service Requirements and Expectations of Residential Solar Customers

DEFG and Enovation Partners Customer Surveys Point to Significant Impacts of Residential Solar on Utility Customer Service Strategy and Operations Irvine, CA … Jamie Wimberly, CEO of DEFG LLC, and […]

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