Press Releases / February 12th, 2018
The Challenge is Not Consumer Engagement, but the Entire Construct of Programs and Policies Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the […]
Press Releases / January 25th, 2018
Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Increased Reliability Washington, DC … […]
Press Releases / February 22nd, 2017
Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing […]
