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Potential Fault Lines Under the Utility’s Customer Strategy

Findings from DEFG’s “Annual State of the Customer Survey” Serve to Question Basic Assumptions around Customer in the Utility Sector Washington, DC … DEFG, a research and advisory firm focused […]

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DEFG Consumer Survey Confirms Need for Strategy to Address Affordability of Utility Bills

Focus on How Best to Serve Low Income Customers Washington, DC … DEFG, a research and advisory firm focused on customer strategy and customer experience in the utility sector (www.defgllc.com) […]

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The Looming Challenge of Solar Waste

Solar IQ Research Points to Increasing Risks to Customers and Society Associated with the Removal and Disposal of Residential Solar Systems Washington, DC … DEFG, a research and advisory firm […]

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