Press Releases / February 22nd, 2017
Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing […]
Press Releases / February 9th, 2017
Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings […]
Press Releases / November 14th, 2016
DEFG and Enovation Partners Customer Surveys Point to Significant Impacts of Residential Solar on Utility Customer Service Strategy and Operations Irvine, CA … Jamie Wimberly, CEO of DEFG LLC, and […]
