News & Media

Press Releases

DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities

New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018 – Distributed Energy Financial Group, LLC […]

Read More

DEFG Consumer Survey Points to More Americans Struggling to Pay Their Utility Bills

The Challenge is Not Consumer Engagement, but the Entire Construct of Programs and Policies Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the […]

Read More

DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Increased Reliability Washington, DC … […]

Read More