Findings from DEFG’s “Annual State of the Customer Survey” Serve to Question Basic Assumptions around Customer in the Utility Sector Washington, DC … DEFG, a research and advisory firm focused […]

“Forty-eight percent of the respondents indicated some or frequent trouble paying their utility bills,” DEFG Managing Partner Nat Treadway said in prepared remarks. … “More than 50% of certain demographic […]

Focus on How Best to Serve Low Income Customers Washington, DC … DEFG, a research and advisory firm focused on customer strategy and customer experience in the utility sector (www.defgllc.com) […]