News & Media
News and
Media
Press Releases
DEFG press releasesDEFG In The News
Journalists and trade press on DEFGRead the latest
Press Releases / January 22nd, 2020
Potential Fault Lines Under the Utility’s Customer Strategy
Findings from DEFG’s “Annual State of the Customer Survey” Serve to Question Basic Assumptions around Customer in the Utility Sector Washington, DC … DEFG, a research and advisory firm focused […]
DEFG In The News / December 9th, 2019
DEFG survey finds how to better serve low-income homes
“Forty-eight percent of the respondents indicated some or frequent trouble paying their utility bills,” DEFG Managing Partner Nat Treadway said in prepared remarks. … “More than 50% of certain demographic […]
Press Releases / December 5th, 2019
DEFG Consumer Survey Confirms Need for Strategy to Address Affordability of Utility Bills
Focus on How Best to Serve Low Income Customers Washington, DC … DEFG, a research and advisory firm focused on customer strategy and customer experience in the utility sector (www.defgllc.com) […]