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Utility Customer Service at a Crossroads

DEFG’s “Annual State of the Customer in the Utility Sector Survey” Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DEFG, a management consulting firm focused […]

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Don’t Own, Don’t Earn, What Do You Do With Utility Customer Metrics?

DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Excellent Customer Service Alpharetta, GA … […]

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The Perfect Match between Millennials and Prepay Energy

DEFG’s EcoPinion Consumer Survey Points to Millennials Having Two Times More Interest in Prepay Energy than General Population Washington, DC … DEFG, a management consulting firm specializing in consumers and […]

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