DEFG’s “Annual State of the Customer in the Utility Sector Survey” Points to Strengths and Weaknesses of Utility Customer Service Model Washington, DC … DEFG, a management consulting firm focused […]

DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Excellent Customer Service Alpharetta, GA … […]

DEFG’s EcoPinion Consumer Survey Points to Millennials Having Two Times More Interest in Prepay Energy than General Population Washington, DC … DEFG, a management consulting firm specializing in consumers and […]