DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Excellent Customer Service Alpharetta, GA … […]

DEFG’s EcoPinion Consumer Survey Points to Millennials Having Two Times More Interest in Prepay Energy than General Population Washington, DC … DEFG, a management consulting firm specializing in consumers and […]

New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018 – Distributed Energy Financial Group, LLC […]