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DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing […]

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DEFG Announces the Winners of NYU Student Competition for Millennial Vision of the Future Utility

Responsibility, Relationships and Recognition: The Three New R’s of Millennial Expectations of Future Utility Customer Experience Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings […]

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Consumer surveys explore interest in targeted payment, program options

Energy consulting firm DEFG has released two new consumer survey reports that could be useful to power providers looking for ways to improve service and satisfaction among different customer groups. […]

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