News & Media

Read the latest

DEFG Consumer Survey Points to More Americans Struggling to Pay Their Utility Bills

The Challenge is Not Consumer Engagement, but the Entire Construct of Programs and Policies Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing offerings in the […]

Read More

DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Utility Customers Satisfied but Potentially Heading for the Exit Troubling Signs that Customers May Also Not Be On Board for Future Rate Increases Tied to Increased Reliability Washington, DC … […]

Read More

DEFG Releases Findings from Annual State of the Customer Survey in the Utility Sector

Survey Points to Need for Utilities to Better Leverage Customer Capital to Avoid Erosion of Customer Loyalty Washington, DC … DEFG, a management consulting firm specializing in consumers and consumer-facing […]

Read More