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Don’t Own, Don’t Earn, What Do You Do With Utility Customer Metrics?

DEFG’s Survey of Regulators Points to How Utilities are More Likely to be Penalized for Poor Customer Satisfaction Scores and Complaints than Rewarded for Excellent Customer Service Alpharetta, GA … […]

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The Perfect Match between Millennials and Prepay Energy

DEFG’s EcoPinion Consumer Survey Points to Millennials Having Two Times More Interest in Prepay Energy than General Population Washington, DC … DEFG, a management consulting firm specializing in consumers and […]

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DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities

New video of industry leaders discussing need for change management toward more customer centric utilities available at no charge Columbus, Ohio— 29 May 2018 – Distributed Energy Financial Group, LLC […]

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