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Potential Fault Lines Under the Utility’s Customer Strategy

Findings from DEFG’s “Annual State of the Customer Survey” Serve to Question Basic Assumptions around Customer in the Utility Sector Washington, DC … DEFG, a research and advisory firm focused […]

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DEFG survey finds how to better serve low-income homes

“Forty-eight percent of the respondents indicated some or frequent trouble paying their utility bills,” DEFG Managing Partner Nat Treadway said in prepared remarks. … “More than 50% of certain demographic […]

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DEFG Consumer Survey Confirms Need for Strategy to Address Affordability of Utility Bills

Focus on How Best to Serve Low Income Customers Washington, DC … DEFG, a research and advisory firm focused on customer strategy and customer experience in the utility sector (www.defgllc.com) […]

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