About

History

Strategic Partners

We believe that consumers are the future of energy. We partner with clients to improve all aspects of the customer relationship—developing robust customer engagement strategies and improving offerings and program design. We offer guidance on marketing and communications, customer service, operational efficiencies and regulatory policies.

We are DEFG, a research and advisory firm specializing in consumers and consumer-facing offerings in the utility sector. Since 2003, we have helped clients create value in a commodity marketplace. In our rapidly changing marketplace, customer engagement is key to success.

DEFG serves as a catalyst for change, helping clients better connect with customers.