We believe that customers are the future of energy. Using cutting-edge research, we partner with clients to improve all aspects of the customer relationship—developing robust customer engagement strategies and improving offerings and program design. We offer guidance on marketing and communications, customer service, operational efficiencies and regulatory policies.
We are DEFG, a management consulting firm specializing in energy. Since 2003, DEFG has helped clients create value in a commodity marketplace. In our rapidly changing marketplace, customer engagement is key to success, and our clients learn to better engage with residential and commercial customers. These customers provide unique resources, reduce risks and increase revenue potential.
DEFG serves as a catalyst for change, helping clients better connect with customers.