Since our founding in 2003, we have brought together stakeholders to facilitate peer-to-peer exchanges, conduct research and create a common vision on how to best serve customers.

Demand and Energy Technology Research Consortium

Since 2005, the Demand and Energy Technology (DETech) Research Consortium has served as an independent source for utility research dedicated to the investigation of “win-win” policies and innovative solutions in the areas of energy efficiency, demand response, distributed energy resources and revenue-producing premium products and services. Read More >

Utility Customer Research Consortium

The Utility Customer Research Consortium (UCRC) is a blue ribbon panel of executives working together to identify opportunities for improvement and innovation in customer service and care. The UCRC members represent large energy utilities and leading vendors from across North America. Read More >

Prepay Energy Working Group

The Prepay Energy Working Group sponsors in-depth research exploring the challenges and opportunities presented by prepaid utility services. Energy prepayment, a voluntary service, requires the customer to pay up front for electricity before using the service. This is a paradigm shift for the industry full of opportunities and challenges. Read More >

Low Income Energy Issues Forum

The Low Income Energy Issues Forum (LIEIF)  is composed of consumer advocates, regulatory commissioners, utilities and energy suppliers, government agencies and non-profit administrators, and others, as a means to look anew at questions pertaining to engaging with and serving low-income customers. Read More >