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Recent EcoPinion

  • Jan 2019

    Utility Customer Service at a Crossroads

    DEFG’s “Annual State of the Customer in th…

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Featured Video

  • May 2018

    DEFG and Questline Launch New Customer Centricity Video Initiative For Energy Utilities

    DEFG and Questline, Inc. have jointly announced th…

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Featured Publication

  • Oct 2018

    2018 Regulator Survey on Customer Service Metrics

    A Project of the Utility Customer Research Consort…

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DEFG In
The News

  • 17 JANUARY

    Utility Customer Service at a Crossroads

  • 31 OCTOBER

    Don’t Own, Don’t Earn, What Do You Do With Utility Customer Metrics?

  • 10 JULY

    The Perfect Match between Millennials and Prepay Energy

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